
Charlevoix Feb 2012
We are told to let our light shine, and if it does, we won't need to tell anybody it does. Lighthouses don't fire cannons to call attention to their shining- they just shine.”
Ray’s Retreat Country Inn is a business. It is not Just a business, it is so much more. It is our home, our life.
When guests arrive we welcome them. If you have ever stayed with us you then you know Mike and I sincerely welcome you as guests in our home.
The person registering you in is either myself or Mike. Yes we do like the fact that you have handed us your cash or credit card. We are just like everyone else in this world – wanting to be able to make a living. But.. beyond that I can assure each and everyone that comes thru our doors we care about you.
We chose the hospitality business for that reason. Hospitality – one definition is kindness to guests/strangers/visitors. We strive to provide hospitality to each one. We want you to enjoy your stay from the minute you arrive until the minute you jump on the freeway home.
To me it seems evident in the free breakfast we provide that goes beyond a simple donut and coffee. A continental bar that provides a variety of donuts, fruit, oatmeal, bagels and when I have the extra energy fresh baked coffeecake or cookies. That’s not all we enjoy starting your day with a hot breakfast. True – its not cooked to order. It will never be bacon (too expensive) but it will be good and the best we can offer.
You need an iron? That’s an easy request. We have answered a lot of different requests. If its possible, we’ll try to do it. Where else can you ask the motel to clean your wet dirty bibs? Where else are you able to borrow tools? Use a garage? Have the owner sit down and offer you advice where you ride or give you a head covering for under your helmet (yup, I have went completely blank and can’t remember the name for it! you know what I am talking about). Its called hospitality – kindness to anyone coming thru our doors.
Payment is for the room. Hospitality does all the extra that makes this a place you want to come back and enjoy. That is our goal. All we ask in return for that hospitality is graciousness on the guest’ part.
If there is something you don’t like – the flavor of the juice, the type of donuts offered, or the way the motel is decorated. Then please remember we would appreciate your graciousness. Graciousness – the warm courtesy, kindness shown in appreciation. One definition even went so far as to say, rather snobbily… a sign of good breeding. I am not snobby but it does explain some comments I have heard…..(just saying)
On that note I am going to sign off and check out the latest on the weather channel … potential for major winter storms this week. That will entice good dreams of snowy pine trees and a winter wonderland.